Little Vidal’s Handmade
Shop Policies
Please read all shop policies carefully before placing your order. By completing a purchase, you agree to the following terms.
1. Turnaround Time (TAT) Policy
All turnaround times are listed in business days (BD), Monday through Friday, excluding weekends and holidays.
Ready to Ship (RTS) Items
Ready-to-ship items have a turnaround time of 3–5 business days before shipping. Please allow this time for order processing, packaging, and shipment preparation.
Custom Mystery Orders
Custom mystery orders have a turnaround time of up to 30 business days. These items are made with care and creativity, and additional time is needed to create your special order.
Business days begin after your order is placed and do not include weekends or holidays. Turnaround time refers to the time needed to prepare your order and does not include carrier transit time.
Please keep these timeframes in mind when ordering for birthdays, holidays, or special occasions.
2. All Sales Are Final – Refund Policy
Due to the handmade nature of our products, all sales are final. We do not accept refunds, returns, or exchanges for change of mind, incorrect sizing selected by the customer, color preferences, or buyer’s remorse.
Refunds or replacements will only be considered if an error was made on our end, such as receiving an incorrect item or an item that does not match the order placed.
If you believe there is an issue with your order, please contact us within 48 hours of delivery with your order number and clear photos of the issue so we can review and determine an appropriate resolution.
Approved resolutions will be handled on a case-by-case basis.
Please Note: Nothing in this policy is intended to limit or waive any rights you may have under applicable consumer protection laws or payment provider policies. We reserve the right to review each situation individually and provide a resolution where required by law.
3. Handmade Item Disclaimer
All items from Little Vidal’s Handmade are handmade with love and care. Due to the handmade nature of our products, slight variations in stitching, placement, sizing, and fabric appearance may occur.
Fabric colors may also appear slightly different depending on lighting, photography, and individual screen settings.
These minor variations are part of the handmade process and are not considered defects.
4. Shipping Policy
Orders are shipped after the applicable turnaround time has been completed.
Once an order has been handed over to the shipping carrier, Little Vidal’s Handmade is not responsible for carrier delays, weather-related delays, or delivery issues outside of our control.
Please ensure that your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.
If a package is marked as delivered but cannot be located, customers should first contact their local carrier to investigate.
5. Order Cancellations and Changes
Please double-check your order details before completing checkout.
Once an order has been placed, changes or cancellations cannot be guaranteed, as materials may be purchased or production may begin shortly after an order is received.
Custom mystery orders cannot be changed once work has begun.
Thank you for supporting Little Vidal’s Handmade and choosing to shop small. Every order is made and prepared with care, and your support means the world to our family!
Love,
Kaitlin
Little Vidal’s Handmade